Program Operations Associate Director

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Jobs at SOWA

Job Description

Program Operations Associate Director

For three decades, School’s Out Washington (SOWA) has served a critical role to advance equitable expanded learning ecosystems in Washington state. We work to ensure high-quality afterschool and summer programs are available so all of Washington’s youth—and especially low-income youth and youth of color—can have the opportunities they deserve to thrive. SOWA is dedicated to building responsive community systems to support quality afterschool, youth development and summer programs for Washington’s children and youth ages 5 through young adulthood.

Position Summary
The School’s Out Washington Program Operations Associate Director will ensure efficient and effective program delivery and processes, and signature learning events and conference coordination. The Program Operations Associate Director will work closely with the Program Quality Division Director to support cross-team planning, team workplan development and monitoring, cross-team communications, centralized operations, and continuous internal process improvements. This position also leads the planning teams for the annual Bridge Conference and occasional statewide learning symposiums.

Reports to: Program Quality Division Director

Location: Remote from anywhere in Washington state, or from our home office in Seattle, Washington


Program Operations (50%)

  • Lead the program operations team, which is responsible for the development, administration, and continuous improvement of centralized program operations, including training and event coordination, registration, attendance, and coaching tracking, contract reporting, and continuous process improvement
  • Coordinate with the Technical Operations Manager and Finance & Administration Director around data and IT needs for program operations and contract deliverable tracking
  • Collaborate with the Program Quality Division Director and program leadership team to establish workplan processes and meeting structures for the whole division to support strong coordination and clear communications across the team
  • Ensure ongoing reflection, continuous improvement, and learning opportunities for the Quality division

Bridge Conference & Symposiums (25%)

  • Lead design process and provide project management for the Bridge Conference and any statewide learning symposiums
  • Convene and manage planning teams to co-design and co-deliver the conference and learning events
  • Develop programs that create safe spaces and equitable learning environments for adult learners including employing effective instructional and facilitation strategies in a wide variety of adult learning methods
  • Gather, analyze, and act on data (qualitative and quantitative) to ensure that learning experiences and resources are equitable, meet stated outcomes, and are responsive to the needs of participants

Personnel Management (10%)

  • Provide supervision, collaboration, and support to the Program Quality Operations Manager and the Data & Evaluation Manager
  • Perform recruiting, hiring and on-going personnel management duties as necessary
  • Coach and mentor direct reports for job related duties and competencies
  • Collaborate to continuously improve culture, morale, and structures that support organizational effectiveness

Budget Management (15%)

  • Work with Program Quality Division Director and Finance & Administration Director to develop and manage the Bridge Conference budget and review training and program quality budgets for overarching program operations needs and considerations

Other Responsibilities

  • Address racism, sexism, heterosexism, and other discriminatory practices, including reflecting and addressing how racism and bias may appear in the context of your work with others
  • Work toward racial equity through undoing institutional and structural racism, including active participation in organizational learning
  • Support overall office functionality and organization
  • Participate in staff and team meetings
  • Serve as an ambassador for the organization, both formally and informally
  • Perform other duties as assigned


  • 7+ years of work experience in nonprofit service sector, event management, or training organization; Expanded Learning (summer, after school, school age child care, youth development) program experience preferred. Relevant higher education may be considered in combination with work experience.
  • Training, certification, and/or demonstrated strong experience in project management tools and approach
  • Deep knowledge of equity and social justice principles and practices and experience working toward racial equity within organizations
  • Direct knowledge and/or lived experience and connections to BIPOC communities
  • Excellent project and budget management experience and skills
  • Experience in designing, coordinating, and facilitating meetings, trainings, programs, or other events in-person and online for adults
  • Excellent communication skills, both oral and written
  • Experience supervising staff and working in collaborative teams
  • Ability to work collaboratively, proactively address conflict, and build trust across diverse teams
  • Ability to adjust course of direction based on evaluation data or emerging project themes
  • Experience using technology to support communication and collaboration across different geographic locations


40 hours per week, Monday-Friday; occasional evenings and weekends required Fair Labor Standards Act (FLSA) Classification: Exempt

Eligible for Full Benefits

Starting salary range: $76,000 to $85,000 DOE

Benefit package includes medical, dental, vision, long-term disability, 403b retirement savings plan, and generous paid time off

In accordance with COVID-19 safety practices, School’s Out Washington has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment or have an approved reasonable accommodation (based on a documented disability or sincerely held religious belief) exempting them from the requirement. Individuals are considered fully vaccinated against COVID-19 two weeks after they have received the second dose in a two-dose series vaccine or two weeks after they have received a single-dose vaccine.

School’s Out Washington is an Equal Opportunity Employer and has a commitment to addressing racism, sexism, heterosexism and other discriminatory practices and a commitment to working toward racial equity through undoing institutional and structural racism. People of Color, people with disabilities, and LGBTQ individuals are encouraged to apply.


Interested candidates should send their resumes and cover letter as one document to with the subject line “Program Operations Associate Director.”

Cover letters should be no more than 2 pages and should outline how your professional background, experience, interests, and passions specifically correlate to the position and School’s Out Washington’s mission and work.

Applications received by Thursday, September 8, will receive full consideration. Applications will continue to be accepted after this date. However, preferential consideration is given to those resumes submitted by September 8, 2022. The announcement will remain posted until the position is filled.