Pierce County Program Quality Manager

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Jobs at SOWA

Job Description 

Pierce County Program Quality Manager 

For three decades, School’s Out Washington (SOWA) has served a critical role to advance equitable expanded learning ecosystems in Washington state. We work to ensure high-quality afterschool and summer programs are available so all of Washington’s youth—but especially low-income youth and youth of color—can have the opportunities they deserve to thrive. SOWA is dedicated to building responsive community systems to support quality afterschool, youth development, and summer programs for Washington’s children and youth ages 5 through young adulthood. 

Position Summary 
The Pierce County Program Quality Manager works to strengthen youth development and expanded learning opportunities in Pierce County by engaging them in School’s Out Washington’s professional learning and program quality intervention services, including the use of quality assessment and improvement processes. This position will also represent SOWA in key partnerships in Pierce County aimed at collectively strengthening the ecosystem of supports for equitable and high-quality expanded learning.  

Reports to:  Program Quality Division Director 
Location: Tacoma, Washington 
(Note: Our Pierce County staff are currently working remotely from home. As COVID-19 restrictions lift, we will reevaluate and may re-open our Pierce County office; this position will require reliable transportation to travel to and from programs across Pierce County and periodically to our Seattle office.) 


Program Quality Improvement Initiatives 

  • Lead and manage the implementation of an annual calendar for professional learning and Program Quality Initiatives within Pierce County in coordination with the Program Quality division;  
  • Market and promote Program Quality Intervention pathways to youth development organizations, community partners, and potential funders;  
  • Provide project management and coordination for designated Program Quality Intervention (PQI) cohorts in Pierce County, to include self and external assessments, training, coaching, and learning community meetings;  
  • Build relationships with local programs and incorporate program voice into the design and delivery of SOWA’s services and approach; 
  • Support the development and alignment of SOWA’s data management system (e.g., support Elevate Washington database, work with community partners to align data systems);  
  • Promote the implementation of the Program Quality Standards and the Washington State Core Competencies for Child and Youth Development Professionals (Core Competencies); 
  • Provide Bridge Conference Committee with content development, promotion, and support for the Bridge Conference; 
  • Maintain annual reliability as a Program Quality external assessor. Be available to provide Program Quality external assessments when needed. 

Advancement of the Field 

  • Lead efforts to continue building an integrated system of quality improvement across multiple systems and sectors in Pierce County in coordination with the Program Quality Division Director;  
  • Work in coordination with SOWA’s Statewide Advocacy team and local leadership to support and/or lead local advocacy efforts in youth development, school-age child care, and expanded learning opportunities;  
  • Advise SOWA leadership around needs and dynamics for Pierce County Expanded Learning programs and systems;  
  • Keep abreast of emerging trends and the newest research in quality improvement efforts across the country;  
  • Develop and facilitate presentations at local conferences or learning community gatherings to disseminate lessons learned. 

Partnership Building 

  • Serve as a member of related boards, task forces, and professional organizations related to the expanded learning and education fields; 
  • Represent SOWA at meetings, conferences, and other community events and provide support as needed; 
  • Build and strengthen connections between school districts, other youth intermediaries, and expanded learning programs; 
  • Build and maintain relationships with funders/ system partners and seek to establish relationships with potential new partners. 

Program Operations Support 

  • Collaborate with SOWA’s program operations team to provide feedback and support around program delivery;  
  • Support coordination of virtual and live services for Pierce County – may include finding/securing space, reserving zoom rooms, and other logistical components;  
  • Facilitate feedback loops to support continuous improvement process for program operations to meet both regional and holistic organizational needs; 
  • Support planning and implementation of specifically identified projects to support continuous improvement of internal systems.  

Other Responsibilities 

  • Address racism, sexism, heterosexism, and other discriminatory practices; 
  • Work toward racial equity through undoing institutional and structural racism, including active participation in organizational learning; 
  • Assure that employees, contractors, and volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background. Incorporate volunteers, where applicable, into program operations. 
  • Participate in related project meetings and bi-weekly staff meetings; 
  • Serve as an ambassador for the organization at all times both formally and informally; 
  • Support ongoing organizational cultural competency; 
  • Complete documentation and reporting as required by funding sources; 
  • Perform other duties as assigned. 


  • Bachelor’s Degree or equivalent experience in education, child and youth development, human development, social work, social service, public administration, counseling, recreation, or related field; 
  • Minimum of three years experience in program/project management or delivery of training services to adult learners;  
  • Experience and or knowledge of School-age / Youth Program Quality Assessment tool or process preferred; 
  • Knowledge of equity and social justice principles and practices, and understanding of the effects of place-, race- and policy & systems-based inequities on marginalized communities; 
  • Commitment to working with diverse individuals, groups, communities, and organizations; 
  • Demonstrated relationships with Pierce County stakeholders and partners;  
  • Strong organizational and networking skills; 
  • Content knowledge of afterschool programming, youth development, culturally relevant services, school districts, educational organizations, and family support; 
  • Excellent communication skills and positive customer service abilities; 
  • Experience facilitating trainings or meetings via Zoom and/or other virtual meeting platforms;   
  • Must be able to independently travel between work-related appointments; 
  • Must be able to work a flexible schedule, including some evening and weekend work; 
  • Ability to adjust course of direction based on evaluation data or emerging project themes; 
  • Ability to work independently and as part of a collaborative team; 


This is a full time, exempt position. 

Fair Labor Standards Act (FLSA) Classification: Exempt 
Annual Salary:  $57,000 – $66,000 to be determined by experience and qualifications 

Benefit package includes medical, dental, vision, long-term disability, and generous paid time off 

School’s Out Washington is an Equal Opportunity Employer and has a commitment to addressing racism, sexism, heterosexism and other discriminatory practices and a commitment to working toward racial equity through undoing institutional and structural racism. People of Color, people with disabilities, and LGBTQ individuals are encouraged to apply. 


Interested candidates should send their resumes and cover letters to jobs@schoolsoutwashington.org with the subject line “Pierce County Program Quality Manager ” 

Please send your resume and cover letter as one document. Cover letters should be no more than two pages and should outline how your professional background, experience, interests, and passions specifically correlate to the position and School’s Out Washington’s mission and work. 

Applications received by 5:00 p.m. on May 17, 2021, will receive full consideration. Applications will continue to be accepted after this date. However, preferential consideration is given to those resumes submitted by May 17, 2021. The announcement will remain posted until the position is filled.